Mining Engineer – Mine Planning

Job Description                                                             

Location:                            Maptek North America

Title:                                    Mining Engineer – Mine Planning

Status:                                 Full time (Exempt)

Supervisor:                         Technical Services Manager



This position provides Vulcan technical support, training, consultation to Maptek clients with an emphasis on mine design and scheduling. This position also completes Vulcan Product Development Testing. Maptek’s collaborative environment requires that this position actively participates in staff meetings, makes customer driven suggestions to software engineers during the PDT phase, and shares ideas and offers assistance to fellow staff. Customer service is a key element differentiating Maptek from its competitors and this position ensures that clients are satisfied with all services provided. The Maptek Engineer is expected to develop his/her talents and abilities to an extent that all requested duties and tasks shall be performed with some supervision. He/she shall engage daily in improving both Vulcan skills and software and engaging in cross training for other Maptek products as necessary. The Maptek Engineer is expected to have some understanding of the following aspects of the mining industry and Vulcan software (or other equivalent software): open pit/underground – coal/industrial minerals and metals sectors. Experience in open pit/underground mine planning strongly preferred.

Essential Functions

  • Promote a customer focused attitude in all interactions.
  • Provide excellent Vulcan technical support, training, and consulting to customers.
    • Staff shall take every step to ensure the customer feels that their experience with Maptek and Vulcan is a positive and productive one,
    • Client support cases are solved, properly logged, and closed in a timely manner,
    • Client’s Vulcan upgrade suggestions are logged into JIRA.
    • When given a new assignment, the employee shall seek resources to develop his/her skills to successfully complete the project, and/or be technically prepared to teach courses prior to training day through research, course material review, and practice,
    • The project will be completed per the deadlines and specification provided in the quote,
    • Status updates and variances in the quote/deadline will be communicated to tech services managers,
    • Staff ensures dongles, licenses, computers, AV connections, remote set-up, and gifts are ready for training day as required,
    • Clients are contacted ahead of training to discuss course outline, number of attendees, logistics, and what additional equipment is required for successful training.
    • Turn in completed and accurate time sheets and expenses within one business day after billable project completion or otherwise-agreed-to project milestones.
  • Test new versions of Vulcan and participate in PDT.Gather customer feedback for the purpose offering suggestions on future Vulcan product releases.
  • Develop skills and knowledge in all Maptek products in addition to increasing Vulcan skills.
  • Foster an environment of collaboration by engaging in teamwork and building relationships across departments.
  • Work in a safe and professional manner.
  • Respond to and courteously accept unexpected requests on behalf of management and other staff whenever possible.
  • Accept direction, schedules, and assignments from Technical Services Managers.
  • Report day-to-day activities to Technical Services Managers or Director when necessary.
  • Mentor and train new staff, fellow technical services employees, and software developers.
  • Travel up to 50% both nationally and internationally.
  • Promote the services of the Denver Technical Services Department amongst existing Vulcan clientele through casual contacts and trade shows.

Knowledge, Skills and Abilities

  • Courteous and positive customer and personal service.
  • Ability to speak in public and provide presentations before an audience.
  • Self-starter with the ability to learn new concepts quickly.
  • Degree from an accredited engineering program.
  • Demonstrates understanding of open pit and underground mining concepts.
  • Practical mine planning experience preferred.
  • Experience with Vulcan or other 3D modeling software, etc.
  • Excellent written, speaking, and reading comprehension skills in the English language.
  • Ability to get along well with a diverse group of people, attitudes, and expectations in local and international Maptek offices.
  • Ability to use MS Office Suite and general office equipment.
  • Ability to deal with multiple, competing demands and prioritize appropriately.
  • Excellent active listening skills.
  • Ability and willingness to travel up to 50%.
  • Demonstrate social perceptiveness – understanding other’s reactions and how to deal with them.

Please send resume and salary requirements to for consideration.

Maptek is an Equal Opportunity Employer.

We are unable to provide visa sponsorship for non-U.S. citizens.