Maptek Support

Maptek provides timely, local technical support. Our technical services personnel are professional geologists, engineers and surveyors who understand your daily pressures to generate and report accurate mining data.

Hands-on support and troubleshooting are provided by telephone, skype and email to ensure you can get your work done.

With well-supported systems, Maptek customers can ensure the flow of reliable technical information to better manage safety risk.

Maptek Client Support

  • Service and maintenance programs designed to solve your most challenging needs
  • Access to a global team of experts
  • Real-world knowledge of Maptek products
  • The expertise to help you maximise your IT investment

Maptek Users Area

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  • Track and manage your support cases
  • Search solution articles for FAQ's, 'tips and tricks', solutions and 'how-to' videos
  • Access all currently available Vulcan Downloads
  • Comment and share information with global peers in the Customer Forum
  • Available at no extra cost to Vulcan users with current maintenance

Maptek Support Offices


Western Australia Region
Western Australia, Indonesia and Asia Pacific
Support Office: Perth

+61 8 6211 0000
Eastern Australia Region
Queensland, New South Wales, Japan, China, Korea, and the Pacific Islands
Support Office: Brisbane

+61 7 3316 2800
Central Australia Region
South Australia, Victoria, Northern Territory, Tasmania and New Zealand
Support Office: Adelaide

+61 8 8338 9222
I-Site Support Australia and New Zealand

Support Office: Adelaide

+61 8 8338 9295


Johannesburg, South Africa

+27 11 750 9660

Mexico and the Caribbean

Mexico City, Mexico

+52 998 892 0030


Edinburgh, UK

+44 131 225 8447

North America

Denver, USA

+1 303 763 4919

South America

Support Office: Belo Horizonte, Brazil

+55 31 3224 4888
Support Office: Viña del Mar, Chile

+56 9 9889 7094
Support Office: Lima, Peru

+51 1 444 0346