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We collect your personal information in order to provide our products or services to you, handle or respond to your request, and otherwise facilitate our dealings and accomplish the purpose for which you have contacted us.
We may be unable to deal with your request or provide you with products and services if you do not provide the personal information we request.
We may use your personal information for the purposes of direct marketing, and by providing us with your personal information you consent to us doing so. However, if you do not wish to receive marketing or promotional communications from us, please notify our Privacy Officer (whose details are set top right) or use the opt out mechanism provided in those communications.
We do not usually disclose your personal information to third parties, however we may do so to certain contractors and related bodies corporate in some circumstances. Generally we are not likely to disclose your personal information to overseas recipients, however we have associated companies in several overseas countries (including the UK, US, Canada, Mexico, South Africa, Brazil, Chile and Peru) where we have operations and we may disclose personal information to those companies.
Maptek Pty Ltd (we, us or our) is an organisation and “APP Entity” for the purposes of the Privacy Act 1988 (Act), and is subject to the Australian Privacy Principles contained in the Act.
Maptek's prime objective is to provide world-class software and services related to the collection, processing, analysis and reporting of spatial surface and sub-surface data. We may collect personal information in the course of providing our products and services to you or your organisation. We recognise the importance of your personal information and set out below our policies for compliance with the Act.
This Policy is intended to cover most personal information handled by us, but is not exhaustive. If you have any queries about our handling of your personal information, please contact us for further information.
No general exemptions under the Act apply to us, or to any of our acts or practices.
We will collect your personal information directly from you unless it is unreasonable or impracticable to do so, and will limit the personal information we collect to that which is reasonably necessary for our functions or activities.
The personal information about you we may collect and hold includes but is not limited to your name and address, contact telephone number(s) and/or email address(es). We may also hold other personal information that you volunteer to us.
We may collect this information when:
We do not generally collect (or, if it is provided by you to us, retain) any sensitive information about you.
If you fail to provide personal information requested by us, there may be a range of consequences, for example we may be unable to process or respond to your request. There will not usually be Australian laws or court/tribunal orders which require or authorise us to collect your personal information.
We will generally only use your personal information for the purpose for which we collected it, and for related purposes we consider would be within your reasonable expectations.
We generally use your personal information to:
We may use personal information to contact you for marketing and promotional purposes (such as to provide you with information about our products and services, special offers and promotions). You may request not to receive these communications by contacting our Privacy Officer (see section 10 below), or by using the opt out function provided for in those communications. If you do not opt out in either of these ways you will be taken to have consented to receiving such communications from us.
There are no consequences of opting out of receiving our marketing and promotional communications except that you will no longer receive them, and you may elect to rejoin our marketing list at a later stage if you wish.
Where we propose to use your personal information for another purpose other than as outlined above, we will seek your permission (unless we are required or permitted by law to do so without seeking consent).
We will take reasonable steps to protect your personal information from misuse, interference and loss as well as unauthorised access, modification or disclosure.
For example, information stored on our computer network is protected by the system design, security access policies and procedures. We undertake regular monitoring of our practices and systems to ensure the effectiveness our security policies and identify and implement improvements where appropriate.
We will endeavour to destroy or de-identify your personal information as soon as it is no longer required by us (where permitted by law).
You may contact us to request access to or correction of the personal information about you that we hold. We may refuse to allow access or to amend your personal information if we are legally required or entitled to do so. If we do so, we will provide you with written reasons for the refusal (unless it is unreasonable to do so) together with information about the options available to complain about the refusal.
We may require you to pay certain costs in order to access your personal information held by us. We will advise the amount payable (if any) once we have assessed your application for access. We will not however charge a fee for you to lodge a request for access to or correction of your personal information.
If you lodge a request for access to your personal information, we may fulfil that request with in any of a range of ways (for example, by supplying you with a copy of that personal information or providing you with the opportunity to inspect our records). We may require you to comply with certain procedures before we allow access to or amendment of your personal information to ensure the integrity and security of information that we hold. Depending on the nature of your request, this may include completing a personal information request form or otherwise verifying your identity to our satisfaction.
We will take reasonable steps to ensure that the personal information that we collect is accurate, up-to-date and complete and the personal information we use and disclose is accurate, up-to-date, complete and relevant. If we are satisfied that any personal information we hold about you is inaccurate, out-of-date, incomplete, irrelevant or misleading, we will amend our records accordingly.
Please notify us if your personal details change so that we may keep our records current.
We will generally only disclose your personal information for the purpose for which we collected it, and for related purposes we consider would be within your reasonable expectations.
We may disclose your personal information to:
We may disclose your personal information to overseas recipients if it is required to fulfil the purpose for which we collected it, in which case we must take reasonable steps to ensure that the overseas recipient does not breach the Australian Privacy Principles as required by Australian Privacy Principle 8. However, we are not generally likely to disclose personal information to overseas recipients except the members of our corporate group (as mentioned above).
Generally, we collect personal information about you in the following circumstances:
When you use our website, we may collect information that you have authorised third party social media sites (eg, LinkedIn, Facebook, Twitter, Youtube/Google) to share with us. This may include, for example, your name or email address. This collection may allow us to tailor our services and the content of our website for you. You may be able to opt out of providing this type of information by adjusting the settings of your social media account to limit the disclosure of this information, logging out of the social media account, or turning off cookies in your Internet browser. Please refer to the social media service for further information.
Our servers automatically collect various details when you use our website, including:
We do not attempt to identify individuals using this information, and only use it for statistical analysis, system administration, and similar related purposes. This information is not disclosed to any other party.
We may collect personal information from you (such as your name, address, telephone number and email address, and any other personal information you volunteer) if you send us email or if you submit information to us using a message or feedback form. We will use this personal information to contact you to respond to your message, to send you information that you request, and for other related purposes we consider are within your reasonable expectations. We will not use or disclose any such information for any other purpose without your consent.
If you provide any personal information to us via our online services (including email) or if we provide such information to you by such means, the privacy, security and integrity of this information cannot be guaranteed during its transmission unless we have indicated beforehand that a particular transaction or transmission of information will be protected (for example, by encryption).
If we receive your personal information, we will take reasonable steps to store it such that unauthorised access, modification, disclosure, misuse and loss are prevented.
If you believe that a breach of your privacy has occurred, we encourage you to contact us to discuss your concerns. Our contact details can be found in section 11 above.
Your complaint will be considered and dealt with by our Privacy Officer. The Privacy Officer may escalate the complaint internally within our organisation if the matter is serious or if necessary to resolve it.
Please allow us a reasonable time to respond to your compliant. If you are not satisfied with our resolution, you may make a complaint to the Office of the Australian Information Commissioner, whose contact details can be found at: www.oaic.gov.au
You may contact us if you require further information about the ways we manage your personal information.
14 May 2018