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Software Lifecycle Policies

Fixed Lifecycle Policy (effective Jan 2027)

This policy covers desktop and server software provided by Maptek and installed and administered by customers. These products have a fixed lifecycle based on their version and release date.

Lifecycle versions, definitions, timing, and support entitlements

  • Current version
    • The most recently released version of the software is the Current version.
    • A version remains the current version until superseded by a new version or a public announcement that there will be no further versions to be released at which point it becomes a Supported version.
    • The Current version is fully supported by Maptek Technical Services via phone, email, and direct message as long as the product is currently under maintenance or a current subscription.
  • Supported version
    • A given version of a Maptek product is a Supported version for 3 years from its official release date.
    • A Current version may also become a Supported version once there is a public announcement that there will be no further releases of a given product.
    • A Supported version is fully supported by Maptek Technical Services via phone, email, and direct message as long as the product is currently under maintenance or a current subscription.
  • Unsupported version
    • After 3 years from its release date any version of a Maptek product becomes an Unsupported version.
    • An Unsupported version is no longer able to be supported by Maptek Technical Services regardless of maintenance or subscription status. If any maintenance or subscription period remains, customers will be advised to contact their Maptek representative to discuss upgrading to a Current or Supported version.

Continuous Lifecycle Policy (effective Jan 2027)

This policy covers services provided by Maptek via cloud-hosted platforms and administered by Maptek. These services are continuously supported by Maptek.

Change notification

The minimum time from when Maptek will notify customers of impending required action to when that action is required will be no less than 3 months. Required actions may take the form of API usage changes, software client upgrades, or other customer actions.

Changes to the service where no customer action is required have no minimum notification time.

Migration and End-of-Life

In the event of migration between end-of-life and successor services where customer action is required Maptek will provide no less than 6 months notification. The notification lead time may be shorter or non-existent where no customer action is required.

Where a service is scheduled to reach end-of-life and no migration to a successor service is possible Maptek will provide a minimum advance notification time of 12 months prior to end-of-life.

Subscriptions and the Continuous Lifecycle

A subscription will entitle customers to appropriate service access and technical support while a service is active and available. 

When a service is reaching end-of-life and there is no migration path to a successor service, customers will be unable to extend their subscription beyond the service end-of-life date.

FAQ

Why are Lifecycle policies being introduced?

To align with industry best practices and ensure the security, consistency, and predictability of Maptek products. We recommend using the Current version or a product released within the last three years.

When do these policies come into effect?

1 January 2027, around the globe.

What products and services are covered?

  • Fixed Lifecycle Policy: All existing and future desktop products.
  • Continuous Lifecycle Policy: All existing and future services.

I’m using the latest version. Do I need to do anything?

Customers are encouraged to keep the execution environment, libraries and other requirements up-to-date.

My version is still Supported. Do I need to upgrade?

Keep your environment up-to-date with service packs and plan to upgrade to the Current version as soon as possible.

I’m still paying for maintenance or a subscription. What happens if my version is no longer supported?

You can continue using it, but we recommend upgrading to a Supported version if you encounter issues. Contact your local Maptek representative to discuss upgrading.

How do these policies apply to partner and third-party software?

Maptek will advise on actions to rectify issues, including updating to Current versions.

My maintenance has expired, but I have a perpetual license. Can I get support?

Support is not available for Unsupported versions regardless of maintenance. Contact your local office to renew maintenance, upgrade, or transition to a subscription.

Which policy applies to a desktop client that uses a cloud service?

Desktop features follow the Fixed Lifecycle Policy, while cloud services follow the Continuous Lifecycle Policy (which may require specific client versions).

Why are Unsupported versions removed in the Download Manager and website?

To ensure customers use the most secure and up-to-date software releases.

What do these policies mean for installation and End User Licence Agreement (EULAs)?

These policies clarify the support definitions outlined in the EULA and supersede versions older than 2023.