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Fixed Lifecycle Policy (effective Jan 2027)

This policy covers desktop and server software provided by Maptek and installed and administered by customers. These products have a fixed lifecycle based on their version and release date.

Lifecycle versions, definitions, timing, and support entitlements

  • Current version
    • The most recently released version of the software is the Current version.
    • A version remains the current version until superseded by a new version or a public announcement that there will be no further versions to be released at which point it becomes a Supported version.
    • The Current version is fully supported by Maptek Technical Services via phone, email, and direct message as long as the product is currently under maintenance or a current subscription.
  • Supported version
    • A given version of a Maptek product is a Supported version for 3 years from its official release date.
    • A Current version may also become a Supported version once there is a public announcement that there will be no further releases of a given product.
    • A Supported version is fully supported by Maptek Technical Services via phone, email, and direct message as long as the product is currently under maintenance or a current subscription.
  • Unsupported version
    • After 3 years from its release date any version of a Maptek product becomes an Unsupported version.
    • An Unsupported version is no longer able to be supported by Maptek Technical Services regardless of maintenance or subscription status. If any maintenance or subscription period remains, customers will be advised to contact their Maptek representative to discuss upgrading to a Current or Supported version.

Continuous Lifecycle Policy (effective Jan 2027)

This policy covers services provided by Maptek via cloud-hosted platforms and administered by Maptek. These services are continuously supported by Maptek.

Change notification

The minimum time from when Maptek will notify customers of impending required action to when that action is required will be no less than 3 months. Required actions may take the form of API usage changes, software client upgrades, or other customer actions.

Changes to the service where no customer action is required have no minimum notification time.

Migration and End-of-Life

In the event of migration between end-of-life and successor services where customer action is required Maptek will provide no less than 6 months notification. The notification lead time may be shorter or non-existent where no customer action is required.

Where a service is scheduled to reach end-of-life and no migration to a successor service is possible Maptek will provide a minimum advance notification time of 12 months prior to end-of-life.

Subscriptions and the Continuous Lifecycle

A subscription will entitle customers to appropriate service access and technical support while a service is active and available. 

When a service is reaching end-of-life and there is no migration path to a successor service, customers will be unable to extend their subscription beyond the service end-of-life date.

FAQ

  • Why are Lifecycle policies being enacted now?
    • Lifecycle policies are being enacted to follow industry best practices. They aim to provide consistency, predictability and most importantly security for Maptek customers where Maptek cannot guarantee compatibility, correct functioning and security of older product versions against modern threats.
    • Maptek aims to provide the best possible support to customers, and believe we are best able to do so for the most recent versions of our products. We highly recommend customers install and use the Current version of a given Maptek product, or at least a product version released in the last 3 years.
  • I’ve seen the EULA - what do these policies mean with respect to what appears on installation?
    • Maptek has defined a support policy in the EULA for each product installation; the Lifecycle policies elaborate and clarify the EULA definitions, and supersede older versions of the EULA.
  • When do these policies come into effect?
    • Both the Fixed and Continuous Lifecycle Policies will come into effect on 1 January 2027
  • What products and services do these policies cover?
    • The Fixed Lifecycle Policy covers all existing Maptek desktop products past, current, and future until this policy is updated.
    • The Continuous Lifecycle Policy covers all existing services past, current, and future until this policy is updated.
  • What should I do if my product version is a Current version?
    • Customers are encouraged to keep the execution environment, libraries and  other requirements up-to-date.
  • What should I do if my product version is a Supported version?
    • Customers are encouraged to keep the execution environment up-to-date with service packs and consider upgrading to the Current version of the product as soon as possible.
  • What should I do if my product version is an Unsupported version while I’m still under maintenance or an active subscription?
    • Customers will still be able to use their version however if they encounter any issues Maptek recommends upgrading to the latest Supported version. Customers are encouraged to contact their Maptek representative to discuss upgrading to a Current or Supported version.
  • How do these policies apply to Maptek partner services and 3rd party software?
    • Maptek will continue to advise on action to rectify issues related to 3rd Party software and services included with or linked from the Supported product, including updating to the Current version. 
  • Do these policies change depending on where I am in the world?
    • These policies are applicable globally.
  • My maintenance has run out but I have a perpetual licence. What should I do if I need support?
    • Where a customer version is Unsupported then no support will be available regardless of maintenance status. Customers should contact their Maptek office to renew maintenance and upgrade to a Supported version or a subscription offering. If maintenance has expired on a Supported version then Maptek can help to renew maintenance or transition to subscription.
  • I have a desktop installed client that uses a cloud service - which policy does my client fall under?
    • If the client provides functionality hosted locally on the desktop, it is covered under the Fixed Lifecycle Policy. However, if it accesses one or more cloud services, those services are governed by the Continuous Lifecycle Policy. In such cases, the cloud service’s policy may override the Fixed Lifecycle Policy by requiring the use of specific supported client versions.
  • Why are Unsupported versions no longer available in the Download Manager or on the website?
    • Unsupported versions are no longer available for download and installation as Maptek aims to provide the best possible support to customers, and believe we are best able to do so for the most recent versions of our products. We highly recommend customers install and use the Current version of a given Maptek product, or at least a product version released in the last 3 years.