Video of miners working in a mine with modern technology, making the process more efficient and safe.

Product Application Consultant

Location:Johannesburg, South Africa
Job Title:Product Application Consultant
Department:Technical Services
Direct Report:Technical Team Lead

General Description

This role is instrumental in providing effective technical design, analysis, implementation and deployment,
documentation, business flows, quality assurance, and support for MRT solutions. In addition, this role will
act as an intermediary between Southern Africa clients and Australian based MRT developers, ensuring
detailed requirements are developed and delivered to clients. This role will also provide subject matter
expertise to clients by identifying additional value that can be generated by using MRT solutions.

The Product Application Consultant should have a solid understanding of MRT products and a high-level
understanding of wider Maptek products, to identify opportunities when interacting with clients.
This role should be able to provide proficient first – and second line support (remote or on-site) when
required and be able to direct unresolved support queries within Maptek group for efficient support

Detailed Job Description

  • Translate business requirement specification to technical and functional information visualisation requirement specifications.
  • Design, implement, maintain, and support standardised data cubes, data mart and information visualisation.
  • Installation, repairs, maintenance, and final testing of MRT product hardware.
  • Perform client installations, configuration, upgrades, and training.
  • Provide 24/7 roster-based client support for MRT systems using Microsoft SQL, product configuration, and setup utilities.
  • Responsible for delivering and conducting site sprints, as well as on-site support when required.
  • Ensure that current and future clients and IT architecture are aligned with project requirements.
  • Create and provide onsite training for current clients and demonstration for potential clients.
  • Ensure collaboration with clients and fellow employees regarding client requirements to recommend optimal solutions.

Minimum Practical Requirements

  • Quick uptake of new technology.
  • Able to deliver within a team.
  • Proven experience in successful client management and client facing delivery of complex outputs.
  • Self-motivated, self-driven and capable of working independently.
  • Telephonic and remote support skills.
  • Good verbal and written communication skills.
  • Able to work on client sites anywhere within Southern Africa.
  • Ability to travel up to 50% of work time domestically or within Africa, as required.

Minimum Technical Requirements

  • Proven experience in the development and deployment of functional reports.
  • Excellent knowledge of MS Office Suite.
  • More than 5 years Microsoft SQL RDBMS, query writing, Integration and Analysis services, Microsoft Reporting Services experience.
  • 1-3 years mining industry related experience will be beneficial.

Advantageous Technical Requirements

  • C# knowledge beneficial
  • Kafka
  • Mongo
  • Graylog
  • Linux

Minimum Educational Requirements

  • BSc IT, BCom Informatics Degree, and/or Electronic Engineering qualification (Degree or Diploma) or equivalent experience.

Additional Requirements

  • Valid South African car driving license.

Please send applications to

** Note that in accordance with our Employment Equity practices, preference will be given to suitably qualified and experienced South Africans who are considered previously disadvantaged in terms of the Employment Equity Act.